Privacy Policy

Information We Collect

When you inquire about or book a tour, we may collect the following personal information:

• Full name
• Phone number (including WhatsApp)
• Email address
• Nationality and passport details (for border crossing tours)
• Number of guests and tour preferences

This information is typically shared with us directly via WhatsApp messages, phone calls, or email correspondence.

How We Use Your Information

We use your personal information to:

• Process and confirm your tour bookings
• Communicate regarding your reservation (via WhatsApp or email)
• Provide pre-tour information and instructions
• Handle cancellations, rescheduling, or refunds
• Improve our services and customer experience

WhatsApp Communication

All bookings with Musandam Direct are managed through WhatsApp. When you send us a message, your WhatsApp phone number and any information you share in the conversation are stored to manage your booking.

We use WhatsApp as our primary communication channel for booking confirmations, tour updates, weather-related notifications, and customer support. By messaging us on WhatsApp, you consent to receiving communications from us through this platform.

Data Sharing

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following circumstances:

• With tour operators and boat captains — solely to fulfil your booking and ensure a smooth tour experience
• With border crossing authorities — when required for visa or entry documentation
• When required by Omani law or to protect our legal rights

Cookies

Our website uses only basic cookies necessary for the functioning of the Next.js framework (such as session management). We do not use advertising or third-party tracking cookies. You can disable cookies in your browser settings, though some site functionality may be affected.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of your data.

Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of non-essential communications

To exercise any of these rights, contact us using the details below.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy, please contact us:

• Email: hello@musandamdirect.com
• Phone: +968 7642 9004
• Address: Khasab Marina, Musandam, Oman